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Terms and Conditions

**1. Acceptance of Terms**

By booking a School Tour / Summer Camp at The Crystal Maze, you agree to comply with and be bound by these Terms and Conditions.

**2. Use of Facilities**

  • All participants must adhere to the rules and regulations of The Crystal Maze.

  • Participants must follow the provided by staff members for their safety.

  • The Crystal Maze reserves the right to refuse access to any individual or group for reasons including, but not limited to, inappropriate behaviour, intoxication, or failure to comply with safety instructions.


**3. Booking and Payment**

  • Booking for activities must be made in advance through The Crystal Maze online booking system or by email to

  • A deposit must be paid per booking to secure your school tour. Payment of the deposit is regarded as acceptance of these terms and conditions.

  • Payment for Summer Camps must be made in full at the time of booking. This payment is regarded as acceptance of these terms and conditions.


**4. Safety and Liability**

  • It is the responsibility of the parent/guardian/teacher to decide on By booking The Crystal Maze you are declaring the child’s /students Any injuries or medical conditions must be disclosed to management prior to booking.

  • The Crystal Maze operates to the highest safety standards with all activities Risk Assessed and School Tour Supervisors rigorously and continuously trained. By booking youthat there are risks involved in participation in some physical or skilled activities at The Crystal Maze.

  • By booking you are giving permission for your child/students to partake in activities that can result in injury and accept that participants are responsible for their own actions or involvement.

  • Participants are responsible for their personal belongings. The Crystal Maze is not liable for any lost, stolen, or damaged items.


**5. Code of Conduct**

  • Participants must conduct themselves in a respectful and appropriate manner while at The Crystal Maze.

  • Harassment, discrimination, or any form of inappropriate behaviour will not be tolerated and may result in immediate expulsion from The Crystal Maze.


**6. Health and Medical**

  • Participants must inform staff of any pre-existing medical conditions or injuries that may affect their ability to safely participate in activities.

  • By booking you are agreeing to allow our qualified staff administer First Aid in the event of an accident.


**7. Modifications to Terms**

The Crystal Maze reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on The Crystal Maze website or other means of communication.


By accessing or using The Crystal Maze, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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